Hertfordshire Drives & Landscapes Terms of Use

Last updated: 15 June 2026

These Terms of Use explain the rules for using the website www.hertsdrivesandlandscapes.co.uk (the “Website”).

The Website is owned and operated by Hertfordshire Drives & Landscapes Limited, a company registered in England and Wales under company number 13797555, with its registered office at 7-8 Portmill Lane, Hitchin, Hertfordshire, England, SG5 1DJ.

In these Terms of Use, “Hertfordshire Drives & Landscapes”, “HDL”, “we”, “us” and “our” mean Hertfordshire Drives & Landscapes Limited. “You” means any person who visits or uses the Website.

You can contact us using:

Email: info@hertsdrivesandlandscapes.co.uk
Telephone: 01462 658 442

1. Please read these terms

By using the Website, you agree to these Terms of Use. If you do not agree to them, you should not use the Website.

These Terms of Use apply only to your use of the Website. They do not, by themselves, form the full terms of any driveway, landscaping, paving, garden construction, maintenance, design or related service that we may provide to you.

Where you request a quotation, consultation or service from us, any separate written proposal, estimate, quotation, contract, specification, payment schedule, guarantee, aftercare document or other project document may also apply. If there is any conflict between these Website Terms of Use and a signed or agreed project document, the project document will take priority for that project.

2. Other policies that apply

Our Privacy Policy explains how we collect, use and protect personal data.

Our Cookie Policy explains how we use cookies and similar technologies on the Website.

By using the Website, you should also read those policies.

3. Changes to these terms

We may update these Terms of Use from time to time. The latest version will be published on this page with the date of the most recent update.

Your continued use of the Website after the Terms of Use have been updated means that you accept the updated terms.

4. Website access and availability

We aim to keep the Website available and working properly, but we do not guarantee that the Website, or any content on it, will always be available, uninterrupted, secure or error-free.

We may suspend, withdraw, update or change all or part of the Website at any time. We will not be liable to you if the Website is unavailable for any period.

You are responsible for making sure that anyone who accesses the Website through your internet connection is aware of these Terms of Use and complies with them.

5. Website content

The Website provides general information about Hertfordshire Drives & Landscapes, our services, our approach, our previous work and related outdoor living, driveway and landscaping topics.

The content on the Website is provided for general information only. It is not intended to be a substitute for a professional site visit, survey, design consultation, engineering assessment, drainage assessment, planning advice, horticultural advice or other project-specific advice.

Outdoor construction and landscaping projects can be affected by many factors, including ground conditions, drainage, access, underground services, structural constraints, weather, material availability, planning requirements, local authority requirements, maintenance and the condition of existing structures or surfaces.

Although we take reasonable care to keep Website content accurate and up to date, we do not guarantee that the content is complete, current or suitable for your particular property, site conditions or project.

You should not rely solely on Website content when making decisions about driveway works, paving, landscaping, planting, drainage, construction, materials or property modifications. You should discuss your project with us or another suitably qualified professional before proceeding.

6. Service information, quotations and estimates

The Website may allow you to request information, a consultation, a quotation, an estimate or a call back.

Submitting an enquiry through the Website does not mean that we have accepted your project, agreed to provide services or entered into a contract with you.

Any quotation or estimate we provide will be based on the information available at the time. Unless we agree otherwise in writing, quotations and estimates may be subject to survey, site inspection, final specification, material availability, access requirements and any conditions or assumptions stated in the quotation.

Prices, service descriptions, availability and timescales shown on the Website are for general guidance only and may change without notice.

We reserve the right to decline an enquiry or project, including where the project is outside our service area, outside our usual scope of work, not suitable for our team, subject to unsuitable access or site conditions, or where we are unable to meet your requested timescale.

7. Consumer rights and cancellation

If you are a consumer, you have statutory rights under UK consumer law. Nothing in these Terms of Use affects those rights.

Where you enter into a service contract with us as a consumer, our services must be carried out with reasonable care and skill, within a reasonable time where no time has been agreed, and for a reasonable price where no price has been agreed.

If you enter into a distance contract or off-premises contract with us, you may have a legal right to cancel within 14 days without giving a reason, subject to the rules and exceptions that apply under consumer law.

If you ask us to begin services during the 14-day cancellation period, we may ask you to confirm this expressly. If you then cancel during the cancellation period, you may be required to pay a reasonable amount for the work already carried out, materials ordered, services provided or costs incurred with your agreement before cancellation.

Where goods or materials have been made to your specification, specially ordered, customised or installed, cancellation and refund rights may be limited by law.

Any project-specific cancellation, payment, deposit or refund terms will be set out in your quotation, proposal, contract or other project documentation.

To exercise any cancellation right, you should contact us clearly in writing using:

Email: info@hertsdrivesandlandscapes.co.uk
Post: Hertfordshire Drives & Landscapes Limited, 7-8 Portmill Lane, Hitchin, Hertfordshire, England, SG5 1DJ

8. Payments, deposits and project documents

Payment terms for services will be set out in the relevant quotation, proposal, invoice, contract or payment schedule.

We may require a deposit, staged payments, payment before ordering certain materials, or payment on completion, depending on the nature of the project.

You agree to provide accurate payment and billing information where required. If you provide payment details, you confirm that you are authorised to use that payment method.

Late payment may result in suspension of work, delay to completion, recovery of reasonable costs, interest or other remedies available to us under the relevant contract and applicable law.

9. Project access, permissions and site conditions

Where we provide services at your property or project site, you may be responsible for making sure that we have safe, suitable and lawful access to the site.

You may also be responsible for obtaining any permissions, consents, approvals or licences required for your project, unless we agree otherwise in writing. This may include planning permission, landlord consent, freeholder consent, management company consent, conservation area requirements, listed building consent, party wall matters, dropped kerb approvals, drainage permissions or local authority approvals.

You should tell us about anything that may affect the project, including underground services, drainage issues, restricted access, boundary issues, known defects, structural concerns, protected trees, asbestos risks, neighbour concerns, rights of way, covenants, lease restrictions or previous works.

We will take reasonable care when carrying out agreed services, but we are not responsible for issues caused by inaccurate information, hidden site conditions, undisclosed defects or matters outside our reasonable control, except where the law says otherwise.

10. Acceptable use of the Website

You may use the Website only for lawful purposes.

You must not use the Website:

To break any applicable law or regulation.

To send or upload anything unlawful, harmful, threatening, abusive, defamatory, obscene, discriminatory or otherwise objectionable.

To infringe any copyright, trade mark, privacy, data protection or other rights belonging to us or any third party.

To send spam, unsolicited marketing, chain letters, junk mail or similar communications.

To impersonate Hertfordshire Drives & Landscapes, our employees, another user or any other person or organisation.

To interfere with, damage, disrupt or overload the Website.

To attempt to gain unauthorised access to the Website, our systems, our hosting environment or any connected service.

To introduce viruses, malware, logic bombs, trojans, worms or other harmful material.

To scrape, harvest, copy or extract Website content, data, images, text or contact details without our prior written permission.

To use the Website in any way that may damage our reputation or interfere with anyone else’s use of the Website.

We may restrict, suspend or block access to the Website if we reasonably believe these terms have been breached.

11. Information you submit to us

If you submit an enquiry, form, message, photograph, document, drawing, specification, CV, portfolio or other information through the Website or by email, you must make sure that the information is accurate, lawful and does not infringe the rights of any third party.

You should not send unnecessary sensitive or confidential information through Website forms.

Where you send photographs, plans, drawings or other project materials, you confirm that you have the right to share them with us and that we may use them to assess, discuss and respond to your enquiry.

Personal data submitted to us will be handled in accordance with our Privacy Policy.

12. Reviews, testimonials and project images

Where you provide a review, testimonial, comment or feedback, you agree that we may use it for legitimate business purposes, including on our Website, social media, marketing materials and sales materials, unless you tell us otherwise.

We will not intentionally publish your private contact details.

Where project photographs or videos are used for marketing, portfolio or social media purposes, we will take reasonable steps to avoid publishing personal information unnecessarily. Any project-specific permissions or restrictions may be agreed separately.

13. Intellectual property

The Website and its content are owned by Hertfordshire Drives & Landscapes or licensed to us. This includes text, images, graphics, logos, design, layout, photography, video, icons, branding, trade names, service names and other materials.

These materials are protected by copyright, trade mark and other intellectual property laws.

You may view the Website for your own personal, non-commercial use. You must not copy, reproduce, modify, distribute, publish, sell, licence, commercially exploit or create derivative works from Website content without our prior written permission.

You must not use the Hertfordshire Drives & Landscapes name, logo, branding, images or project materials without our prior written consent.

14. Third-party links and embedded content

The Website may include links to third-party websites, platforms, maps, social media pages, video platforms, review platforms, suppliers or other external resources.

These links are provided for convenience only. We do not control third-party websites and are not responsible for their content, availability, accuracy, security or privacy practices.

If you use third-party websites, you do so at your own risk and should read their terms and privacy policies.

15. Privacy, cookies and advertising technologies

We process personal data in accordance with our Privacy Policy.

We use cookies and similar technologies in accordance with our Cookie Policy.

Some cookies are strictly necessary for the Website to function. Other cookies and similar technologies, including analytics cookies and advertising cookies, are optional and should only be used where you have accepted them.

We may use analytics and advertising tools such as Google Analytics 4, Google Ads and Meta advertising tools, including the Meta Pixel. These tools may help us understand website performance, measure advertising campaigns, understand enquiry journeys and show relevant adverts to people who may be interested in our services.

You can manage non-essential cookies through the Website’s cookie banner or cookie preference tool, where available.

16. Security

We take reasonable steps to protect the Website, but we do not guarantee that it will be secure or free from bugs, viruses or other harmful material.

You are responsible for configuring your own device, browser, software and security protections when accessing the Website.

You must not misuse the Website by knowingly introducing viruses, malware or other harmful material.

17. Our liability to you

Nothing in these Terms of Use excludes or limits our liability for:

Death or personal injury caused by our negligence.

Fraud or fraudulent misrepresentation.

Breach of your statutory rights where it would be unlawful to exclude or limit liability.

Any other liability that cannot legally be excluded or limited.

The Website is provided for general information. We are not responsible for losses caused by relying on Website content instead of obtaining project-specific advice, a site assessment, a quotation or a written contract.

If you are a business user, we will not be liable for loss of profit, loss of sales, loss of business, business interruption, loss of anticipated savings, loss of goodwill, loss of data, indirect loss or consequential loss arising from your use of the Website.

If you are a consumer, we are responsible for losses you suffer that are a foreseeable result of our breach of these Terms of Use or our failure to use reasonable care and skill, but we are not responsible for losses that are not foreseeable.

Our liability for services we provide will be governed by the relevant project contract, quotation, proposal, guarantee, statutory rights and applicable law.

18. Events outside our control

We will not be responsible for failure or delay caused by events outside our reasonable control.

This may include severe weather, flooding, fire, accident, epidemic, pandemic, labour disputes, supplier delays, material shortages, utility issues, transport disruption, governmental action, local authority delays, technical failures, internet outages or other circumstances beyond our reasonable control.

19. Complaints and disputes

If you have a complaint, please contact us first so that we can try to resolve it.

Email: info@hertsdrivesandlandscapes.co.uk
Telephone: 01462 658 442

If you are a consumer, you may have the right to use an alternative dispute resolution process where applicable. We will provide information about any relevant process if required.

20. Governing law and jurisdiction

These Terms of Use are governed by the laws of England and Wales.

If you are a consumer, you may bring legal proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.

If you are a business user, the courts of England and Wales will have exclusive jurisdiction over any dispute arising from or relating to these Terms of Use or the Website.

21. Company information

Hertfordshire Drives & Landscapes Limited
Company number: 13797555
Registered office: 7-8 Portmill Lane, Hitchin, Hertfordshire, England, SG5 1DJ
Website: www.hertsdrivesandlandscapes.co.uk
Email: info@hertsdrivesandlandscapes.co.uk
Telephone: 01462 658 442