Hertfordshire Drives & Landscapes Privacy Policy
Last updated: 15 June 2026
Hertfordshire Drives & Landscapes respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, use our forms, contact us about a project, request a quotation, arrange a consultation, subscribe to updates where available, apply for a role, send us a media enquiry, or otherwise communicate with us.
For the purpose of UK data protection law, Hertfordshire Drives & Landscapes Limited is the data controller for personal data collected through this website and through our related enquiry and business processes.
1. Who we are
Hertfordshire Drives & Landscapes Limited is a company registered in England and Wales under company number 13797555.
Registered office: 7-8 Portmill Lane, Hitchin, Hertfordshire, England, SG5 1DJ
Website: www.hertsdrivesandlandscapes.co.uk
Email: info@hertsdrivesandlandscapes.co.uk
Telephone: 01462 658 442
For privacy questions, data requests or concerns about how we handle personal data, please contact:
Email: info@hertsdrivesandlandscapes.co.uk
2. Personal data we collect
We may collect personal data that you choose to provide through our website forms, email, telephone, social media, in-person meetings or other direct communication.
This may include:
Name.
Email address.
Telephone number.
Address, postcode or project location.
Property details relevant to your enquiry.
Project details, preferences, budget information or timescale information.
Appointment, consultation or call-back preferences.
Messages, notes, photographs, drawings, plans, specifications or documents you choose to send.
Newsletter, marketing or update preferences where these options are available.
Careers information, CVs, work history, portfolio links or subcontractor information where you apply or register interest.
Media enquiry details.
Feedback, testimonials or review content.
Any other information you choose to provide to us.
When you visit our website, we may also collect limited technical and usage information, depending on your cookie choices and browser settings. This may include:
IP address.
Device type.
Browser type.
Operating system.
Pages visited.
Time spent on pages.
Referral source.
Approximate location.
Form interactions.
Cookie preferences.
Website security and diagnostic information.
Advertising identifiers, cookie identifiers or click identifiers, such as Google or Meta identifiers, where advertising cookies have been accepted.
Information about how you interact with our adverts, website pages, forms or enquiry journeys, where advertising or analytics cookies have been accepted.
3. Special category data
We do not usually need special category personal data, such as information about health, ethnicity, political opinions, religious beliefs or similar sensitive information.
Please avoid sending sensitive personal information through website forms unless it is genuinely necessary. If you choose to provide sensitive information, we will only use it where we have a lawful basis to do so.
We do not intentionally use advertising tools to target people based on sensitive personal data.
4. How we collect your data
We may collect personal data when you:
Submit an enquiry form.
Request a quotation, consultation, site visit, showroom visit or appointment.
Contact us by email, telephone, post, social media or direct message.
Send photographs, drawings, specifications or documents relating to a project.
Ask us to call you back.
Subscribe to updates or marketing communications where available.
Send careers information or subcontractor details.
Send a media, supplier or partnership enquiry.
Leave a review, testimonial or feedback.
Use or browse our website.
Accept analytics cookies.
Accept advertising or marketing cookies.
Interact with our adverts on platforms such as Google, Facebook or Instagram.
We may also receive personal data from third parties where appropriate, such as referral partners, suppliers, contractors, professional advisers, review platforms, social media platforms, advertising platforms or publicly available sources.
5. How we use your personal data
We may use your personal data to:
Respond to your enquiry.
Assess whether a project is likely to be a good fit for our services.
Arrange consultations, calls, appointments or site visits.
Prepare quotations, estimates, proposals, designs, specifications or project documents.
Discuss driveway, paving, landscaping, garden construction, maintenance or related services.
Manage project planning, scheduling, delivery, aftercare and communication.
Order or coordinate materials, suppliers or subcontractors where needed for a project.
Manage payments, invoices and accounting records.
Respond to complaints, warranty queries, aftercare requests or service issues.
Respond to careers interest, job applications or subcontractor opportunities.
Respond to media, supplier, partnership or professional enquiries.
Send marketing updates where you have subscribed or where we are otherwise permitted to do so.
Improve the performance, structure, content and usability of our website.
Measure website engagement and enquiry behaviour.
Measure the performance of our online advertising.
Understand whether people who interact with our adverts later visit our website or submit an enquiry.
Show relevant adverts to people who may be interested in our services, where permitted by law and platform settings.
Build or use advertising audiences, such as remarketing audiences or similar/lookalike audiences, where permitted by law and where the relevant consent has been given.
Protect the website and business from misuse, spam, fraud or security issues.
Maintain business, legal, insurance, tax and accounting records.
Comply with legal and regulatory obligations.
Establish, exercise or defend legal claims.
We do not use your personal data for automated decision-making that produces legal or similarly significant effects.
6. Legal bases for processing
We process personal data only where we have a lawful basis under UK data protection law.
Enquiries, quotations and project conversations
We process this data to take steps at your request before entering into a contract, to respond to your enquiry, to provide information about our services and to manage legitimate business administration.
Project and client administration
Where a project proceeds, we process relevant personal data to perform our contract with you, manage communication, deliver the agreed service, arrange materials or subcontractors, issue invoices, keep records and provide aftercare.
Marketing updates
Where you subscribe to updates or marketing communications, we may process your data with your consent.
In some circumstances, we may contact existing customers about similar services under our legitimate interests, where permitted by law. You can opt out of marketing communications at any time.
Online advertising and remarketing
Where our website uses advertising cookies, pixels, tags or similar technologies for advertising measurement, remarketing or ad personalisation, we rely on your consent.
This includes optional advertising technologies used by platforms such as Google Ads and Meta, including Facebook and Instagram.
You can withdraw or change your cookie consent at any time through the website’s cookie preference tool, where available.
Careers and subcontractor enquiries
We process careers, recruitment and subcontractor information to consider employment, subcontractor or collaboration opportunities. This may be done to take steps before entering into a contract or employment relationship, or under our legitimate interests in recruitment and business resourcing.
Media, supplier and professional enquiries
We process this data under our legitimate interests in managing press, publication, supplier, partnership and professional enquiries.
Website analytics
Where you accept analytics cookies, we process analytics data to understand website performance, improve the visitor experience and measure enquiry journeys.
Security and misuse prevention
We process technical and security data under our legitimate interests in keeping the website and business secure, preventing fraud, reducing spam and protecting our systems.
Legal, tax, accounting and insurance records
We may process and retain certain data where necessary to comply with legal, tax, accounting, insurance or regulatory obligations, or where we have a legitimate interest in keeping appropriate business records.
7. Google Analytics 4
We may use Google Analytics 4 to understand how visitors use the website, where analytics cookies have been accepted.
Google Analytics 4 may collect information such as pages viewed, device type, browser type, approximate location, referral source and interactions with key pages or forms.
We use this information in an aggregated way to improve the website, understand which content is useful and measure the quality of enquiry journeys.
We do not use Google Analytics 4 to identify you by name.
Analytics cookies are only used where you have accepted them through the cookie banner or cookie preference tool.
8. Google Ads
We may use Google Ads tools to measure advertising performance, understand the effectiveness of our campaigns and show relevant adverts to people who may be interested in our services.
Google Ads tools may use cookies, tags, pixels or similar technologies to collect or receive information from our website and elsewhere on the internet.
This may include information such as:
Pages visited.
Actions taken on our website, such as submitting an enquiry form or clicking a contact button.
Device and browser information.
IP address.
Approximate location.
Referring website or advert.
Advertising identifiers and click identifiers.
Date and time of visit.
Google Ads may help us measure conversions, understand which adverts generate enquiries, create remarketing audiences and improve the relevance of our advertising.
Where required, Google Ads advertising cookies and similar technologies are only used where you have accepted advertising cookies through the cookie banner or cookie preference tool.
Google may process personal data in accordance with its own privacy information and advertising terms.
9. Meta advertising tools
We may use Meta advertising tools, such as the Meta Pixel, to measure advertising performance and show relevant adverts on Meta platforms, including Facebook and Instagram.
Meta advertising tools may use cookies, pixels, tags or similar technologies to collect or receive information from our website and from Meta platforms.
This may include information such as:
Pages visited.
Actions taken on our website, such as submitting an enquiry form or clicking a contact button.
Device and browser information.
IP address.
Approximate location.
Referring website or advert.
Meta cookie identifiers, such as identifiers associated with Facebook or Instagram.
Date and time of visit.
Meta advertising tools may help us measure conversions, understand which adverts generate enquiries, create remarketing audiences and improve the relevance of our advertising.
Where required, Meta advertising cookies and similar technologies are only used where you have accepted advertising cookies through the cookie banner or cookie preference tool.
Meta may process personal data in accordance with its own privacy information and business tools terms.
10. Cookies and similar technologies
Our website uses cookies and similar technologies.
Some cookies are strictly necessary for the website to function. These may support security, page loading, form operation and cookie preference storage.
Other cookies, such as analytics cookies and advertising cookies, are optional and are only used where you have accepted them.
For more detail, please read our Cookie Policy.
11. Who we share personal data with
We do not sell personal data.
We may share personal data with trusted third parties where needed to operate the website, manage enquiries, deliver services, administer the business, run advertising or meet legal obligations.
These may include:
Website hosting providers.
Website developers and technical support providers.
Form, CRM or enquiry management tools.
Email, communication and newsletter platforms.
Analytics providers.
Advertising platforms, including Google and Meta, where advertising cookies have been accepted or where otherwise permitted by law.
Payment, invoicing and accounting providers.
Professional advisers, including accountants, insurers and legal advisers.
Suppliers, manufacturers, merchants or subcontractors involved in your project.
Delivery, logistics or waste management providers where relevant to a project.
Review platforms or marketing platforms where you choose to interact with them.
Regulators, public authorities, courts or law enforcement where legally required.
Service providers are expected to process personal data only for the purposes instructed and to protect it appropriately.
12. International transfers
Some of our service providers and advertising platforms may process personal data outside the UK.
Where personal data is transferred internationally, we will take steps designed to make sure it is protected in accordance with UK data protection law. This may include using providers located in countries considered adequate by the UK, or using appropriate contractual safeguards where required.
13. How long we keep personal data
We keep personal data only for as long as reasonably needed for the purpose it was provided, or where required for legitimate business, legal, insurance, accounting or tax reasons.
Our indicative retention approach is:
General enquiries: retained for as long as needed to manage the enquiry and any reasonable follow-up.
Project enquiries that do not proceed: retained for a reasonable period for business administration, follow-up, quotation records and dispute prevention.
Project enquiries that proceed: retained as part of project, client, contract, guarantee, accounting and insurance records.
Newsletter or marketing data: retained until you unsubscribe or ask us to remove it, unless we need to keep a suppression record to make sure you are not contacted again.
Careers information: retained only for as long as reasonably needed to consider the opportunity, unless you agree that we may keep it for future roles.
Subcontractor and supplier information: retained for as long as relevant to the working relationship and associated business records.
Media enquiries: retained for as long as needed to manage the enquiry and any related communication.
Analytics data: retained in line with the settings used in Google Analytics 4 and our cookie setup.
Advertising cookie and campaign data: retained in line with the settings used in Google Ads, Meta advertising tools and our cookie setup.
Legal, accounting, tax and insurance records: retained for the period required by law or legitimate business need.
We may anonymise data so that it can no longer identify you. Anonymised data may be kept for longer for analytics, reporting or business planning.
14. How we protect your data
We take reasonable technical and organisational steps to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.
These steps may include secure hosting, access controls, password protection, software updates, staff access limits, appropriate provider selection, device security and business processes for handling personal data.
No website, form, email account or internet transmission is completely secure. Please avoid sending unnecessary sensitive or confidential information through website forms or email.
15. Your rights
You have rights under UK data protection law.
You can request:
Access to the personal data we hold about you.
Correction of inaccurate or incomplete data.
Deletion of your data in certain circumstances.
Restriction of processing in certain circumstances.
Portability of your data in certain circumstances.
Objection to certain processing.
Withdrawal of consent where processing is based on consent.
You can opt out of marketing communications at any time by using the unsubscribe link where available or by contacting us.
You can also manage advertising and analytics cookies through the website’s cookie preference tool, where available, and through your browser or platform settings.
To exercise your rights, email:
info@hertsdrivesandlandscapes.co.uk
We may need to verify your identity before responding to certain requests.
16. Complaints
Please contact us first if you have a concern about how we handle your personal data.
You also have the right to raise a concern with the Information Commissioner’s Office, the UK supervisory authority for data protection.
17. Children
Our website and services are intended for adults, property owners, tenants, landlords, managing agents, businesses and people making genuine project enquiries.
We do not knowingly collect personal data from children through the website.
18. Links to other websites
Our website may contain links to third-party websites, including social media platforms, map tools, embedded content, review platforms, suppliers or partner websites.
We are not responsible for the privacy practices or content of those websites. You should read their privacy policies before providing personal data to them.
19. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will be published on this page with the date of the most recent update.